We strive to ship the same day. If your order is placed after 14h00, sometimes it's shipped the day after. Within Switzerland we use standard Swiss Post, so 1-2 days.

It's very tempting to answer "yes you did", because it's automated. More constructive answers would be:
1. Checked your spam? We love sending mail to your spam and try not to miss your junk mail folder, ever.
2. Are you certain you spelled your mail address correctly?
3. Get in touch (contact form)

Very likely on its way. However, you can check in your account on www.comfyballs.ch to find the tracking number displayed in your order. You can also check this in your shipping confirmation mail (which may be in your junk folder).

Bummer. Apologies. If you've received the wrong item(s), please send us an email with your request to: info(a)schnow.ch.

We'll deliver the correct item to you asap and find a solution for returning the wrong item.

Our discounts and vouchers are generally applicable on articles where the price is not already reduced. Neither are they cumulable.

Concretely, this means that an article in the Outlet (or elsewhere) at -50% is out of reach, just as a multi-pack at -25%. And if you have two vouchers/codes (lucky you!), we suggest to keep one for the next potential visit.

Exceptions to these rules exist, but these remain exceptions.

If for any reason you need/want more info and would like to examine the full General Conditions of sale document, you'll find it here.

You can return items to us within 14 days of receiving your order.

A few remarks though:

1. Don't forget it's underwear. The rules regarding hygiene are strict and we therefore only accept UNOPENED and UNDAMAGED articles as our customers (you) expect flawless goods.

2. Items bought from our OUTLET section cannot be returned - there's a pretty good reason why we give you such an amazing discount.

3. Goods purchased with a discount, a voucher or at reduced prices are not eligible for a return nor an exchange.

1. Send the return to the following return address:

sCHNOw Sàrl
Passage de Cardinal 11 / wood_iD
CH-1700 Fribourg

Enclose your delivery note, the proof of purchase or a note with the order number so that we can help you properly.

Please also state your request or refer to a mail exchange. Otherwise, we don't necessarily know what to do.

The return shipment is at your own expense.

2. You will receive a confirmation e-mail after the return has been checked.

3. Potential refunds are made to the payment method used for the purchase. 

Immediately after the returned items have been checked, the refund is initiated (to the payment method selected at the time of purchase).

Usually a week from reception of the items. Sometimes we're faster though. Much faster. Faster than you can say Comfyballs Men's boxer performance Superlight or just Supercalifragilisticexpialidocious.

That's fast.

Get yourself a nice cold beer immediately. We're buying. It's important to feel comfort, especially when mourning your loss.

Then, when you feel up to it, write us a mail to info(a)schnow.ch and send us a photo of the defect. Please include an image (readable pls) of the label in the back (on the inside) of the boxer, for quality improvement purposes. Include your order number.

In case of defective / unusable products due to a production error, you will receive a replacement.

Discounts and vouchers are non-cumulable, unless stated otherwise. In plain words, only one discount code or voucher per order.

We offer reduced price items on our web-site on a frequent basis, in the OUTLET section f.ex.

Discounts and vouchers cannot be used on reduced price items, except for when there are exceptions.....Qué?

Have you double checked its spelling? Capital or small letters should not matter.

It may also be that you are trying to use it on an item with a price which is already reduced. This is unfortunately not possible.

...can you help? Not quite, but we can soothen your pain.

1. Get yourself a pair of Comfyballs asap.
2. Apply to your intimate parts.

Your disappointment will soon be replaced by pure comfort.

You're welcome.

Locate your balls (the "hanging" part between your legs), this is your front. Match this to the front (where there's no label) of the boxers. Get in, one leg after the other. Move. wiggle.

You'd be surprised. You'd be surprised at how elastic our fit is. And you may even be surprised to discover that your balls are not as big as you think they are.

HOWEVER, Comfyballs are seriously designed to accommodate a wide range of sizes and shapes. In
fact, they're so flexible and greatly shaped that they can even handle the most impressive of packages (tested on horses and other wild-life such as Norwegians). So whether you're well-endowed or a little bit smaller, Comfyballs have got you...wrapped or cradled.

Scientific fact: 8 women out of 10 prefer men wearing Comfyballs.

It depends on your perspective. If you're a masochist, black would be a great choice because it absorbs all the heat and light. If you're an optimist, yellow's your thing because it's the color of sunshine and happiness. Pessimist? Try gray. Best color because it's just clouds and disappointment. If you're looking for something classic and timeless, then blue is it. It's the colour of the sky and the ocean, and it goes with everything. If you're feeling lonely
and isolated, go white. It's emptiness and isolation. Feeling rejected and unloved...red is the colour of emotion, anger and rejection. For complete and utterly hopelessness, go purple, the ultimate colour of despair. For all other states of mind #staycomfy!

Yes.

#staycomfy

Nope, of course not. But if you get
to keep the Comfyballs, you'll be comfy.

#staycomfy

Dad always said: "when you see something wrong in the world, you can either do something, or you can do nothing". We tried doing nothing for years.

Then Grandpa told us to go out and grab the world by the balls.

So we did. And came up with Comfyballs.

Now we're conquering the world. By its balls.

Examples of the Comfyballs effect can be found by following us on Instagram.

#staycomfy