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General user conditions & Legal mentions

FOREWORD is a service from sCHNOw sàrl.

Registered office : Rue de Locarno 7, 1700 Fribourg

The submission of an order by the customer implies his adhesion to the present general sales conditions (hereafter GSC) in their entirety. The sales contract of articles through the Internet is concluded between the company sCHNOw and the customer. The customer states to have the capacity to contract with sCHNOw on the basis of the GSC present on (referred to hereafter as “our site”). The present GSC will prevail over any other condition stated on our site.

An internet order on, confirmed by a confirmation of purchase and the GSC form the whole of the base of the contract of purchase. When the GSC require written elements, these elements are represented by emails or by sms.


The seller is: sCHNOw Sàrl, Rue de Locarno 7, 1700 Fribourg, Switzerland, email: info[a], tel. +41 26 321 1771, federal number CH-217-3546712-0, hereafter designated “us”, “our”, “sCHNOw” or

The purchaser is: the person identified as the purchaser in the order. Hereafter designated as “you”, “your” or “the customer”.


We do our best to give the most correct and transparent information as possible to our customers. However, we realize that errors can occur, errors whose consequence may be our incapacity to deliver according to the provided information. In this case we reserve the right to retract from a proposal.

Moreover, we reserve ourselves the right to cancel an order in case of the exhaustion of a product. In this case, the customer will be informed with information on what we can propose in its place. The customer then receives the possibility to accept our new offer with the changes suggested, or to cancel his order, free of charge.


All our articles are products of quality. The articles are sold with the sole guarantee of that of the manufacturer. We use the best means to guarantee a true rendering of the colours. However, light differences in colour can be noted between the actual article and its images, in particular because of the compression of images for Internet use.


The contract enters into force when the customer has placed his order and it has been validated. From this moment, the cancellation of the order is not possible unless sCHNOw is unable send the goods within the allowed time and that the customer refuses the new delivery period proposed by sCHNOw.


The acceptance of the order is done as of its reception and the control of its validity. With the sending of the order, the purchaser recognises having taken knowledge of the GSC and accepts them without reserve. Except proof of the opposite, the data recorded by sCHNOw constitutes the proof of the whole of the last transactions. In the event of exceptional circumstances, in particular of insolvency or erroneous information, sCHNOw reserves the right to refuse or accept a customer order.


Every customer receives a confirmation of the order by email, as well as an expedition confirmation at the time of the sending of the goods.


The prices of the invoiced articles are those in force at the date of the order and are stated on the summary one of your order. The prices are all inclusive of tax for Switzerland.

sCHNOw reserves the right to modify its prices at all times, but the products are invoiced on the basis of the prices in force at the time of the recording of the orders.

Discounts and vouchers are non-cumulable. Only one discount code or voucher can be used for the same order. We offer reduced price items on our web-site on a regular basis. Discounts and vouchers cannot be used on these, unless otherwise stated or agreed beforehand.

All orders, whatever their origin, are payable in Swiss francs.

The products remain the property of sCHNOw until the complete payment of the price.


Products are delivered to the address of delivery which you indicated during the process of ordering. Our standard articles are generally sent within 2 working days. For personalised articles, the delivery date is to be agreed upon between the two parties.

The deliveries are carried out only on working days. We decline any responsibility with regard to the delivery for the articles. If your transmitted information is inaccurate, sCHNOw Sàrl can not be held responsible for the impossibility of delivering and for not respecting deadlines. For deliveries out of Switzerland and the European Union, the customs duties and other possible taxes are the responsibility of our customers.


All our deliveries made to Switzerland are cleared by our care and are delivered as imported goods.


When the purchaser orders an article on our site, all the payments carried out are protected with the PSP services of our partners STRIPE, Paypal or TWINT.

Credit cards, PayPal and TWINT are proposed as way of payment on

Accepted cards are as follows: AMERICAN EXPRESS/VISA CARD/MASTERCARD.

The payment is validated with the order. In the event of return of the goods, sCHNOw will refund the customer but may retain 10% of the already paid amount to cover expenses. This % may be higher for lower priced items.


1  Security of the payments

Our customers benefit from the security system related to STRIPE and PayPal's PSP services.

2  Personal data

Information and data concerning you are necessary to the management of your order and our commercial activity. They are preserved on our server of transactions and make it possible to positively conclude your transaction.

In accordance with articles 8 and 9 of the Federal Law on the data protection of June 19, 1992, we certify that the data pertaining to you are used by our internal services and that you have a right of access, of correction and of opposition.

To reach your personal data recorded by sCHNOw, all you need to do is to enter your login on our site, or to make a request by email or post by indicating your name, first name, address, mail address and if possible your order reference.


Swiss law does not grant the right to cancel online purchases, nor exchange or return goods. However, as your happiness or comfort is our happiness, and the most important to us is for you to be satisfied (within certain limits, it's underwear after all), we concede a 14 days deadline as from the reception of your article for you to exercise your right of withdrawal without having to justify reasons nor to pay a penalty. 

This right of withdrawal is only applicable in the case where the article is unopened, unused or undamaged. Expenses of return remain the customer’s responsibility and an admin fee (reasonable) may be applied

Unqualified returns (opened, used or damaged) remain the property of the customer. The goods are available for up to 3 months after reception at our office address, they can be returned to the customer 1) with the next order if there is one, or 2) against ordinary Swiss postal fees.

In the case where an exchange of goods is desired and possible, even though we offer free shipping we may (but rarely) need to invoice the 2nd shipping. Usually max CHF 10-15,-. 

Goods purchased with a discount, a voucher or at reduced prices are not eligible for a return nor an exchange. Gift cards are non-returnable and non-refundable.

The return is to be carried out to the following return address:

sCHNOw Sàrl / wood_iD / Passage de Cardinal 11 / CH-1700 Fribourg


For any information or question, our customer service is at your disposal :

E-mail : info[a]

Address: sCHNOw Sàrl / wood_iD / Passage de Cardinal 11 / CH-1700 Fribourg


Sales of the articles presented on the site are subject to the Swiss law.

In the event of litigation, only the English version of these General Sales Conditions (GSC) are valid.

In the event of litigation the ordinary courts of the Canton of Fribourg, Switzerland are qualified, subject to recourse to the Federal Court.



sCHNOw Sàrl
Rue de Locarno 7
CH-1700 Fribourg

E-mail: info[a]

Company identification number:


VAT number:

CHE-360.968.059 TVA

Bank coordinates:

Banque Cantonale de Fribourg
IBAN: CH67 0076 8300 1282 8940 8


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