Refund policy

RETURNS & REFUNDS

Voluntary return right
Swiss law does not grant a general right to cancel online purchases. As a goodwill gesture, we accept returns within 14 days of receipt on the conditions below. This is in addition to your statutory rights for defective goods.

Conditions
To be eligible, items must be unopened, unused and undamaged, in their original packaging, and accompanied by proof of purchase (order number or confirmation email). Gift cards are non-returnable. Goods purchased with a discount, a voucher or at a reduced price are not eligible for return.

How to return
1. Email info@comfyballs.ch with your order number to request a return.
2. We confirm the return and the return address: sCHNOw Sàrl, Passage du Cardinal 11, 1700 Fribourg, Switzerland.
3. Pack the item securely and send it back within the 14-day window.

Return shipping and handling
Return shipping costs are the customer's responsibility. Depending on the condition of the returned item, a handling fee may be applied to cover processing and restocking. Any such fee is confirmed to you before the refund is issued.

Refunds
Once we receive and inspect the return, we refund the purchase price — less any applicable handling fee — to your original payment method, usually within 10 business days. Original shipping costs are non-refundable unless the return is due to our error. We notify you by email when the refund is issued.

Exchanges
The fastest way to get a different size or colour is to return the item for a refund and place a new order. Exchange shipping may be charged.

Defective or incorrect items
If your item arrives defective or is not what you ordered, contact info@comfyballs.ch promptly. We will arrange a replacement, repair or refund at no cost to you, in line with the statutory warranty (Swiss Code of Obligations, art. 197 ff.).

Applicable law
Sales via comfyballs.ch are subject to Swiss law. The ordinary courts of the Canton of Fribourg are competent, subject to recourse to the Federal Court. In the event of a dispute, only the English version of these terms is authoritative.

Last updated: 20.09.2026